Western Kids Health Group Service Terms and Conditions 

Thank you for choosing Western Kids Health for your group therapy needs.  
 
Our goal-focused group therapy programs are designed to support a wide range of developmental and therapeutic needs in a group setting, helping children to achieve their full potential.  

Description of Services 

Western Kids Health is proud to offer a variety of goal-focused group therapy programs aimed at supporting children’s development and well-being in areas such as emotional regulation, handwriting, social skills, fine motor skills enhancement, kindy readiness, upper and lower primary movers, climbing skills, bike readiness, and much more. These programs are designed to provide targeted support, allowing participants to learn and grow together in a nurturing environment. 

Class Registration 

Our therapists will establish a group according to their age, therapeutic needs and expressed interest. To secure a spot, we require a deposit equivalent to the first session’s fee. Full payment for the term must be completed two weeks before the group begins. Alternatively, we offer a flexible pay-as-you-go option for those who prefer it. 

Methods of Payment: 

• Preferred method: Paid in Full to the following bank details: 
  Bank Name: Western Kids Health 
  BSB: 066000 
  Account Number: 1241 3194 
  Reference: [Child’s Name] 
• Pay-As-You-Go: Requires completion of a payment authorisation form.  
• Alternative Payment Arrangements: For third-party funding (e.g., NDIS, PITS, DCP, others), please contact our office to discuss available options. 

If you are accessing Private Health rebates or third-party funding, rebates can only be claimed after each session’s date. Invoices for claims will be issued following each session. 

Cancellation Policy 

Group session payments are non-refundable and apply to the full term of the group booking. This includes sessions missed due to non-attendance, rescheduling, or ‘no shows.’ Given our group’s term-based nature, consistent attendance is strongly encouraged to gain the program’s full benefits. 

(Note: The Office of Fair Trading acknowledges the right of businesses to impose cancellation or “no-show” fees, provided these conditions are clearly communicated to patients or customers prior to booking an appointment.) 

FAQs 

What is an intake appointment for? Is it necessary?    

This initial appointment is needed to evaluate your child’s fit for our program. It enables the therapist to understand your child’s needs, assess suitability, and suggest alternatives or additional 1:1 support if necessary. During this session, therapists will learn about your child’s interests and challenges to tailor the group experience, ensuring it’s enjoyable and beneficial. Additionally, it provides an opportunity to discuss the program’s structure, expectations, and address any questions you might have 
 

Can my child still participate in the program if I already know they will miss some weeks or what happens if my child misses a session? 

Should your child be unable to attend all scheduled sessions, or if a session is missed, our cancellation policy states that missed sessions are not eligible for refunds or make-up sessions. We emphasise the importance of regular attendance to achieve the most beneficial outcomes for your child. 

How are groups formed? 

Groups are formed based on age and therapeutic needs to create an environment where all participants can thrive. 

Can I observe a group session? 

To maintain a focused and secure environment, observation of sessions by parents/caregivers is generally not permitted. Specific arrangements may be discussed with our staff. 

Are there other girls/boys in the group?  

This will depend on the group itself. All groups are open to both girls and boys.   

Acknowledgment and Consent 

By registering for a group therapy session with Western Kids Health, you acknowledge and agree to the terms and conditions outlined above, including our payment and cancellation policies. Your cooperation is invaluable in providing a supportive and effective group therapy environment for all participants. 

We are excited to work together to support the development and well-being of your child. 

 Should you have any questions or require further information, please don’t hesitate to contact us.