Telehealth Services

Coronavirus (COVID-19) has changed the way we deliver our services. Find all the information you need to access our new Telehealth arrangements.
The situation in our community regarding the COVID-19 Pandemic is fluid and has changed the way we deliver services to our clients, to prioritise the health and well being of everyone in the Western Kids Health Family, our children, their families and our staff.

 

However, babies, children and teens still need to access essential allied health services, to optimise their physical, emotional, social and mental well being.

 

We are using Telehealth, a secure virtual video platform, to ensure that we can deliver our premium services to our children, their families and the broader community. All groups are live streamed via Zoom and a friendly member of our team will contact you to ensure a suitable time.

Telehealth FAQs

Absolutely – there is evidence that Telehealth can be just as effective as a face to face consultation.

Please kindly complete the background form relating to the appointment type you would like. These can be found for each individual service on our telehealth information page.

Completing this form will allow our therapists to determine whether a Telehealth appointment is suitable for you, and what type of appointment or package would be best and/or allocate classes dependent on time zone/location.

You will require an internet connection, and a device with a camera, such as phone/tablet or computer/laptop.

For the video consultation, we use either Zoom or Physiapp, depending on whether you are a new patient to Western Kids Health, and which type of therapist you are booking an appointment with.

Both Zoom and Physiapp are free to download on apple and android. Alternatively they can both be accessed through a web browser.

Our friendly reception staff will email you detailed instructions explaining which app to use. They will also send simple step by step instructions how to download and set up the program, as well as step by step instructions how to access and login to your Telehealth consult at the scheduled time of your appointment.

  • Try to find a quiet environment if possible (eg quiet room, or reduce background noise) with good lighting
  • Set your camera somewhere sturdy, and check the angle so that the therapist can clearly see yourself and your child, and the affected body area if relevant.
  • Be nearby your email address so we can email you the video link at your appointment time.
  • You may use Bluetooth or cordless headphones if you have some.

For all telehealth initial assessments an adult must be present. For therapy appointments and groups, you may be required to supervise your child and provide support with setting up and engaging in the task or activity. For older children and teens, having a parent present is not essential. Our therapists like to speak to you towards the end of the telehealth appointment to provide a session overview, verbal feedback and recommendations.

Following the session, one of our reception staff will contact you to arrange payment over the phone. If you are purchasing a class pack or a package of appointments, you will need to pay in advance.

Following the session, one of our reception staff will contact you to arrange payment over the phone. If you are purchasing a class pack or a package of appointments, you will need to pay in advance.

Patient K

Once K overcame his initial reluctance he found the experience positive. He did engage with the physio and other participants. His feedback was that this was a good method of delivery. I heard him using the other participants’ names (which is a skill he is working on) and engaging in the games. The Telehealth format is a great tool to have and K found he could engage fully. He had no issues with the exercise technique demonstration. As in face-to-face, questions can be asked and answered with the physical demonstrations required. It was also encouraging that all levels were catered for and further challenges set. K found the process clear and did not have any issues with directions. This is a great platform for kids to engage in group classes and keep some sort of socialisation, along with the benefits of physiotherapy, while adhering to social distancing rules.

Patient J

Due to the current situation, our last appointment was via telehealth. I am so grateful for this service. J is continually changing and so do his therapy needs. Our therapist was able to suggest new exercises and demonstrate with her doll. I was then able to practise with J and receive feedback. During the appointment, I could also chat with the therapist about J’s progress while he took little rest breaks. After the appointment I received a follow up email with links to equipment we needed and additional information about the exercises to practise at home. Although face-to-face appointments are a little bit easier, telehealth allows us to continue with J’s therapy at a crucial time in his development.

Client M

I attended the online yoga class. I found the experience really good, it was almost as good as in-person. A good thing was being able to see myself on the screen so I could check if things were straight, in alignment etc, which was helpful.

Physiotherapy

To enquire or register your interest in our online Physiotherapy appointments and group sessions, please fill out the form here and our administration team will contact you.

Individual Appointments

Basic
Package
1 Appointment
$99
45 minute Video Consultation
Personalised program
1 Week Follow Up
via email or in-app messaging

Perfect for:
Plagiocephaly (flat head)
Assessment of walking
Growing pains
Postural assessment
Injury assessment

Standard
Package
3 Appointments
$247
3 x Video Consultations
45 min initial + 2 x 30 min follow ups
Personalised program and progressions
1 Month Follow Up
via email or in-app messaging

Perfect for:
Motor delay 0-5 years
Recurrent injuries
Concussion
Sports injuries
Dysfunctional breathing
Airway clearance

Extensive
Package
6 Appointments
$397
6 x Video Consultations
45 min initial + 5 x 30 min follow ups
Personalised program and progressions
3 Months Follow Up
via email or in-app messaging

Perfect for:
Torticollis
Significant motor delay
Post operative rehab
Severe injury rehab e.g. ACL
Chronic conditions

Online Group Sessions

0-3 Months: Positioning & Play
A 6 week course helping you to optimise your baby's development and grow your confidence when playing with your new little one! Each session will involve a live Q&A, as well as tips for early tummy time, demonstrations on how to hold and pick up your baby, and ideas on how to play together and enjoy your bub!

Class numbers are restricted to 6 attendees.

Equipment: Your baby! A play mat/rug and a small selection of early baby toys (rattles, links, mirror etc)
4-6 Months: Rolling & Sitting
A 6 week course helping you optimise your baby’s development and grow your confidence when playing with your new little one! Each session will involve a live Q&A, as well as tips for learning to roll, demonstrations on early sitting and tummy time progressions, and ideas on how to play together and enjoy your bub!

Class numbers are restricted to 6 attendees.

Equipment: Your baby! A play mat/rug and a small selection of early baby toys (rattles, links, mirror, bubbles etc)
7-9 Months: On the Move
A 6 week course helping you optimise your baby’s development and grow their exploration and movement skills! Each session will involve a live Q&A, as well as tips on extending sitting balance, demonstrations on how to encourage floor mobility, and ideas on how to build language, brain development and fine motor skills!

Class numbers are restricted to 6 attendees.

Equipment: Your baby! A play mat/rug, your couch and a small selection of your baby's favourite toys (books, blocks, pop up toys, balls etc)
10-15 Months: Working towards Walking
A 6 week course helping you optimise your baby’s development and grow their exploration and movement skills! Each session will involve a live Q&A, as well as tips on building mobility competence (crawl, cruise, walk) and balance, demonstrations for moving play up from the floor to high surfaces, and ideas on how to incorporate language and fine motor learning into play skills!

Class numbers are restricted to 6 attendees.

Equipment: Your baby! A variety of surfaces to stand up to and play at (coffee table, lounge, chair) and a small selection of your baby's favourite toys (posting shapes, blocks, cause/effect toys, books)
2-3 Years: Move & Play
A 6 week course helping your child progress their walking to help climb, jump and run. Each session will provide ideas on how to facilitate your child's development through play, as well as a live Q&A for parents.

Class numbers limited to 6 attendees.

Equipment: Your child!
3-4 Years: Move & Play
A 6 week course designed to help your child hop, skip and jump into their next stage of motor development. Each session will have a live Q&A for parents, as well as tips and ideas on how to incorporate skill based learning into everyday/household games.

Class numbers are limited to 6 attendees.

Equipment - Some space for running/jumping (indoors or outdoors), balloon, mats/cones/markers.
4-5 Years: Move & Play
A 6 week course to help your child gross motor skills of running, jumping, hopping and ball skills. Will can help with some ideas on how to get the most out of play whilst developing those developmental skills. With each session having a live Q&A for parents.

Class numbers are limited to 6 attendees.

Equipment - Your Child, balloon, ball (any size), coloured mat/marker/cones.
Y1-3: Little Moves & Grooves
A 6-week program helping your child to develop the fundamental skills of balancing, jumping and running in a fun group environment. Each session will involve a live Q&A, interactive play-based exercises.

Class numbers are restricted to 6 attendees to optimise engagement. Parents will need to attend for supervision.

Equipment: Balloons, Balls, Pillows
Y4-6: Kids Moves & Grooves
A 6-week program helping your child improve their strength and fitness in an enthusiastic, engaging group environment. Each class will involve interactive play-based exercises and socialising throughout and at the end of each session.

Class numbers are restricted to 6 attendees to optimise engagement. Parents will need to be at hand during the sessions.

Desirable equipment: Balloons, Balls, Pillows, Textas, Paper
8-10 Years: Pilates at Home
A brief 6 week program incorporating pilates and whole body exercises focusing on movement, control and alignment. Exercises will be fun, challenging and exciting for your child. Parents need to be within close proximity to their child during the session.

Limit of 6 children per group. Includes social time and parent Q&A at the end with physiotherapist Michelle Quinn.

Equipment: A resource list will be sent prior to the class, consisting of household items to be used as simple props during the class. A small soft ball is recommended
Y7-9: Youth Moves
A 6-week program helping your teenager to maintain and improve their strength and fitness in a social, engaging group class. Each class will run through a functional strength program and involve socialising throughout and at the end of each session.

Class numbers are restricted to 6 attendees to optimise involvement. Teens are able to participate independently without parents.

Desirable equipment: Small ball (tennis ball) or Large ball (basketball/netball)
11-13 Years: Pilates at Home
A brief 6 week program incorporating pilates and whole body exercises focusing on movement, control and alignment. Exercises will be fun, challenging and exciting for your child. Parents need to be within close proximity to their child during the session.

Limit 6 children per group. Includes social time and parent Q&A at the end with physiotherapist Michelle Quinn.

Equipment: A resource list will be sent prior to the class, consisting of household items to be used as simple props during the class. A small soft ball is recommended.
14-16 Years: Pilates at Home
A brief 6 week program incorporating pilates and whole body exercises focusing on movement, control, stretching and strengthening. This class will be ideal for teens spending more time studying and less time being active. Exercises will be fun, challenging and exciting.

Limit 6 children per group. Includes social time and teen/parent Q&A at the end with physiotherapist Michelle Quinn.

When: Tuesdays 11am-12pm

Equipment: Yoga mat or towel, Foam roller recommended (alternative options will be provided as well)
Interested in our online Physiotherapy classes?

Physiotherapy FAQs

Prior to your appointment our receptionists will email you a Telehealth Consent Form, new Patient Information Form, as well as the instructions to connect to Telehealth, either through Zoom or Physitrack. Once logged in and connected, you will be able to see and hear your physiotherapist through video.

The first part of the video consultation will consist of the patient interview (or subjective examination), where your physiotherapist will ask you (and/or your child) a series of structured questions. This is no different to if you were attending for a face to face appointment, and is a vital part of the consult where the physiotherapist takes a comprehensive history regarding you (or your child’s) problem, including your goals and other relevant factors that may be contributing to the diagnosis and management. Following this interview the physiotherapist will have an idea of the likely diagnosis.

Next your physiotherapist will want to observe your movement through a physical assessment. Depending on the age of the client, or the injury/concern, this can be done in a number of ways. For babies we observe handling/positioning, as well as their playing positions such as tummy time, playing on their back, rolling and sitting. For toddlers, we observe movement through play, so having a few little games/activities set up can help with the session. Where as for children and teens, the  physical assessment is generally a bit more structured. We will observe functional or sport specific activities (such as walking, squatting, running), as well as observe posture. Lastly, we will observe movement of the whole body, and specific joints/regions, by demonstrating, and ask you to perform the same. During this we will ask if any pain or symptoms are reproduced to give us further clinical information. These tests will still provide us with the information we need to come to a diagnosis, despite them being performed over video consult.

Following the patient interview and physical assessment, your physiotherapist will explain your diagnosis, contributing factors, and discuss and develop with you an individualised management plan, which will consist of an exercise program, recommendations, education and advice.

The majority of what we would normally see in the clinic face to face, is suitable for to assess using Telehealth. There is evidence that Telehealth consultations can be just as effective as a face to face consultation, and are diagnostically accurate too.

One of the most important aspects of the patient interview is a series of specific screening or “special” questions your physiotherapist will ask. These are used to rule out red flags, or serious or sinister pathology. Your physiotherapist will advise you if physiotherapy is not suitable, and can make the appropriate referral to your GP or specialist if required.

If you are unable to attend face to face, your physiotherapist will be able to provide you with creative and fun ways you can perform self-treatment, or alternative options to “relax” muscles, such as stretching or a specific exercise, which can provide a similar result to massage or manual therapy.

We will create an individualised exercise program through Physitrack, directly relating to your goals, for you to complete through the app PhysiApp. The app is free and allows you to set reminders to complete your exercises each day.

Babies/Toddlers:

  • Your physiotherapist can complete the patient interview over the phone first (eg when they are sleeping) and then organise a time when they are awake to observe play. Please discuss preferred times when booking the appointment.
  • As your physiotherapist will want to observe your baby/toddler in various playing positions, and how you pick up and hold your baby, we recommend setting up with a few toys on a mat. If possible, try to set your device/camera up so that it is stable, and so that you can have your hands during the video session.
  • Your physiotherapist may also want to observe your baby playing in only a nappy, so ensure the environment is warm enough if needing to get undressed.
  • For toddlers, it may be easier to hold the camera and follow them at times during the video consultation, if it is tricky to get them to stay playing in one spot.
  • It can help having some distractions/favourite quiet toy/food at hand incase you need it throughout the session

Kindy Age:

  • Try to set up a small obstacle course (see photos), as well as a quiet space on the floor with a yoga mat or rug where your child can sit/lay down as your physiotherapist may ask them to do some movements lying.
  • It can help having some quiet distractions (such as a squishy toy, or some food) at hand in case you need it throughout the session

Children/Teens

  • We ask that you wear appropriate clothing so we can see your affected body area (eg shorts and singlet)
  • Since your physiotherapist will want to observe you moving in a variety of positions, be ready with some clear space on the ground (eg a yoga mat) in case your physiotherapist needs you to do any physical movements laying down, or if you need to walk/jog/squat.

Occupational Therapy

To enquire or register your interest in our online Occupational Therapy appointments and group sessions, please fill out the form here and our administration team will contact you.

Individual Appointments

Basic
Package
1 Appointment
$99
45 minute Video Consultation
Assessment
Goal Setting
Email Findings & Recommendations*
*Additional cost for comprehensive report

Perfect for:
Initial OT assessment (2 yrs – 20 yrs)
Touch base with your therapist
Update home programs
Reassess goals
Parent meeting

Standard
Package
3 Appointments
$247
3 x Video Consultations
45 min initial + 2 x 30 min follow ups
Personalised program and revisions
1 Month Follow Up
via email or in-app messaging

Perfect for:
Fine & gross motor development
Sensory processing difficulties
Emotional regulation
School liaison
Self care skills
Sleep management
High school handwriting

Extensive
Package
6 Appointments
$397
6 x Video Consultations
45 min initial + 5 x 30 min follow ups
Personalised program and revisions
3 Months Follow Up
via email or in-app messaging

Perfect for:
Fine & Gross motor development
Significant motor delay
Attention/concentration & behaviour
Chronic conditions
Primary school handwriting

Online Group Sessions

Play School
This 6 week group class will be focusing on creating fun activities to do at home with resources from your home! Our OTs will be incorporating small challenges to build confidence, increase your child’s independence and learn some cool new tricks. Parents need to be within close proximity to their child during the session.

Limit 6 children per group. Includes social time and parent Q&A.

Equipment: A resource list sent prior to group start (household items)
Handwriting 1.0
This 6 week program is aimed at building hand-eye coordination, fine motor skills, concentration, attention and letter/number formation in a fun, engaging way. Parents need to be within close proximity to their child during the session.

Maximum 6 participants. Best suited for Pre-Primary children to Year 1
Handwriting 2.0
This 6 week program is a follow on from 1.0 and is aimed at children who know how to form letters but have difficulty with letter sizing, letter and word spacing and sitting letters on the line. Parents need to be within close proximity to their child during the session.

Maximum 6 participants. Best suited for children in Years 1-3
5-8 Years: OT @ Home
This 6 week program is run by our OTs and is aimed at building fundamental skills used in everyday life to increase your child’s independence and build their confidence. We will be looking to improve your child’s gross motor skills, fine motor skills, self-care skills and self-regulation. Parents need to be within close proximity to their child during the session.

Maximum 6 participants
LEGO Hub
A 6 week social club for kids to play LEGO together, meeting 3 times per week for 30 minutes to discuss and showcase their builds. Each week is themed. OT is available for contact for Q&A by parents and will facilitate LEGO sessions and discussions.

Best suited to all primary age children
6-8 Years: Yoga
This 6 week virtual yoga class is run by our Senior OT Tiffany, who is also a qualified child's yoga instructor. The fun and exciting yoga program will cover yoga postures, breathing techniques, stretching, strengthening, balancing, mindfulness and strategies which can be transferred and used throughout the child's daily life.

Equipment: Some space, water bottle and a yoga mat (not essential, carpet is also fine!)
9-12 Years: Yoga
This 6 week virtual yoga class is run by our Senior OT Tiffany, who is also a qualified child's yoga instructor. The fun and exciting yoga program will cover yoga postures, breathing techniques, stretching, strengthening, balancing, mindfulness and strategies which can be transferred and used throughout the child's daily life.

Equipment: Some space, water bottle and a yoga mat (not essential, carpet is also fine!)
8-12 Years: Hardcore Art
This 6 week program is for kids aged 8-12 years to who love to get artsy and crafty but with a twist. If you find your child is slouching at school / while eating dinner or wiggling on their seat at school this could mean they have difficulty with postural control and need some core strengthening to improve self-regulation and attention. Parents need to be within close proximity to their child during the session.

Maximum 6 participants
13-15 and 16-20 Years: Yoga
This 6 week virtual yoga class is run by our Senior OT Tiffany, who is also a qualified yoga instructor. The yoga program will cover yoga postures, breathing techniques, stretching, strengthening, balancing, mindfulness and strategies.

Equipment: Some space, water bottle and a yoga mat (not essential, carpet is also fine!)
Yoga for Hypermobile Teens
This 6 week virtual yoga class is run by our Senior OT Tiffany, who is also a qualified yoga instructor. The yoga program is adapted for the needs of teens with symptomatic hypermobility and will cover yoga postures, breathing techniques, stretching, strengthening, balancing, mindfulness and strategies.

Equipment: Some space, water bottle and a yoga mat (not essential, carpet is also fine!)
Create
Create is a group for high school students running in 3 iterations: Y7-8, Y9-10 and Y11-12. Run by an Occupational Therapist, these sessions will support students to maintain routines and goals, as well as engaging in a new craft activity each week. This group is about creating meaningful activity through a time when routines are changed and providing social peer support and strategies for managing changes in school and life.

Maximum 6 attendees

Equipment: Participants will be provided with a material list
Interested in our online Occupational Therapy classes?

Occupational Therapy FAQs

Prior to your appointment our receptionists will email you a Telehealth Consent Form, new Patient Information Form, as well as the instructions to connect to Telehealth, either through Zoom or Physitrack. Once logged in and connected, you will be able to see and hear your occupational therapist through video.

The first part of the video consult will consist of the patient interview (or subjective examination), where your OT will ask you (and/or your child) a series of structured questions. This is no different to if you were attending for a face to face appointment, and is a vital part of the consult where the OT takes a comprehensive history regarding you (or your child’s) problem, including your goals and other relevant factors that may be contributing to the management. Following this interview the OT will have an idea of the likely concerns and best plan moving forwards.

Depending on the reason for your referral, the OT may want to observe your movement through a physical assessment. Depending on the age of the client, or the injury/concern, this can be done in a number of ways. For babies we observe handling/positioning, as well as their playing positions such as tummy time, playing on their back, rolling and sitting. For toddlers, we observe movement through play, so having a few little games/activities set up can help with the session. Where as for children and teens, the  physical assessment is generally a bit more structured. We will observe functional or task specific activities (such as drawing, colouring, writing, cutting, cutlery, dressing etc), as well as observe gross motor skills and posture. Lastly, we will observe movement of the whole body, and specific joints/regions, by demonstrating, and ask you to perform the same. During this we will ask if any pain or symptoms are reproduced to give us further clinical information. These tests will still provide us with the information we need to come up with a treatment plan, despite them being performed over video consult.

Following the patient interview and physical observations, your OT will explain their findings, contributing factors, and discuss and develop with you an individualised plan, which will consist of a home program, recommendations, education and advice.

The majority of what we would normally see in the clinic face to face, is suitable for us to assess using Telehealth.

Prior to your telehealth appointment you will be sent an caregiver background questionnaire form, which allows the OT to understand your child and the concerns prior to the assessment. If upon reviewing the background information the therapist feels telehealth is not suitable we will let you know and make appropriate recommendations.

During the assessment the OT will ask the parent a series of specific screening or “special” questions. These are used to rule out red flags, or serious or sinister pathology. Your OT will advise you if occupational therapy is not suitable, and can make the appropriate referral to your GP or specialist if required. Observations of your child will also be made to determine whether they are able to engage with the therapist through the video. Parent only appointments can be helpful to receive specialist information and recommendations for your child, should they have difficulty being present for the telehealth appointment.

You won’t need to go out and buy anything specific for the therapy sessions. The occupational therapist will be able to use items you have at home, such as paper, pencils, toys, balls, pegs, containers etc. In some cases the OT may email you through some worksheets or handouts to print and use during the appointment. OT’s are very flexible and creative, making each appointment fun using what you already have! If you are interested in purchasing resources for home, our therapists would be more than happy to provide you with some ideas and recommendations.

Don’t stress! Your therapist can work with what you have. The great thing about using Zoom is that it has a ‘share screen’ feature. This means the therapist can share their screen with you via email, to discuss handouts, home programs, watch videos etc.

  • Try to find somewhere you are comfortable and relaxed.
  • A desk or dining table with an appropriately sized chair for your child will be required for fine motor, handwriting, self care activities etc.
  • Movement or wriggle breaks may be used if your child finds it difficult sitting still for extended lengths of time. You could have a ball, hula hoop or skipping rope handy to use for mini breaks.
  • If your child uses a sensory wobble cushion at school, this could be used during the telehealth appointment to help with their regulation. If you don’t own one, try using a pillow or hot water bottle blown up with air, not water!
  • Have a few fidget toys on standby if needed.
  • Easy to eat snacks can be a good idea for younger children.
  • If your child works well using a visual schedule, the therapist can discuss the types of activities planned for you to set up on the schedule.
  • Limit distractions such as siblings or pets! Though we do love to meet your pets, it is best to show us at the end.
  • Consider the time of day you schedule the telehealth appointment, for when your child is functioning at their best!

Psychology

To enquire about our online Psychology appointments and packages, please fill out the form here and our administration team will contact you.

Individual Appointments

Basic
Package
1 Appointment
$139
50 minute Video Consultation
Personalised program
1 Week Follow Up
via email or in-app messaging
Standard
Package
3 Appointments
$387
3 x 50 min Video Consultations
Personalised program and revisions
1 Month Follow Up
via email or in-app messaging
Extensive
Package
6 Appointments
$714
6 x 50 min Video Consultations
Personalised program and revisions
3 Months Follow Up
via email or in-app messaging

Psychology FAQs

Prior to your appointment our receptionists will email you a Telehealth Consent Form, new Patient Information Form, as well as the instructions to connect to Telehealth, either through Zoom or Physitrack. Once logged in and connected, you will be able to see and hear your Psychologist through video.

At the beginning of your first session your Psychologist will briefly run through important ethical and practical issues with you. This includes confidentiality, information about sessions and, if you have been referred by a GP or psychiatrist, we will discuss the details of your Mental Health Treatment Plan at this point.

The remainder of the session is usually spent discussing what brought you(r) child) into therapy and on discussing your (childs) relevant background history (for example: information about family, social relationships, school, strengths, weaknesses, sleep and leisure time). By the end of the session your personal goals will be established and a plan to move forward will be discussed.

The majority of clients who we normally see face to face in the clinic, could benefit from Telehealth appointments.

This includes clients with:

  • Behavioural concerns (challenging behaviours, sleeping issues)
  • Anxiety and fears (phobias, separation issues, excessive worrying)
  • Depression or low mood
  • Adjustment issues
  • Reactions to trauma
  • Grief and loss
  • Issues relating to a child’s medical condition or chronic illness (pain, fatigue, excessive stress)
  • Interpersonal relationships and social skills
  • Child-parent concerns

You will need a phone or laptop with a reliable internet connection and in some cases the Psychologist may email you through some worksheets or handouts to print and use during the appointment.

That’s absolutely no problem. Your Psychologist can work with what you have. The great thing about using Zoom is that it has a ‘share screen’ feature. This means the Psychologist can share their screen with you via email, to discuss handouts, home programs, watch videos etc.

All information that you disclose in your session with a Psychologist is confidential. There are two exceptions to this rule. The first exception is if a client is at risk of harming herself/himself or harming someone else, and the second exception is in relation to court orders. If either of these situations become relevant your Psychologist will discuss this with you.

Dietetics

To enquire or register your interest in our online Dietetics appointments and group sessions, please fill out the form here and our administration team will contact you.

Individual Appointments

Basic
Package
1 Appointment
$99
45 minute Video Consultation
Personalised program
1 Week Follow Up
via email or in-app messaging

Perfect for:
Parents and caregivers
Eating advice tailored to the individual
e.g. Healthy eating for toddlers
Introducing solids

Standard
Package
3 Appointments
$247
3 x Video Consultations
45 min initial + 2 x 30 min follow ups
Personalised program and progressions
1 Month Follow Up
via email or in-app messaging

Perfect for:
Children with health conditions
Children with feeding issues
Specific eating advice
e.g. Fussy eating
Slow growth
Nutrient deficiencies

Extensive
Package
6 Appointments
$397
6 x Video Consultations
45 min initial + 5 x 30 min follow ups
Personalised program and progressions
3 Months Follow Up
via email or in-app messaging

Perfect for:
Children with chronic/complex health conditions
Children with ongoing feeding issues
e.g. Weight management
Gut issues (IBS)
Growth faltering
Disordered eating
Fussy eating/problem feeding

Online Group Sessions

Family Food
There are several of these groups dependent on your child(rens) age.

A 6 week course helping you and your family to eat well. Topics include healthy eating for each age group, fussy eating, mindful/intuitive eating, getting kids in the kitchen, meal planning and common myths/misconceptions. These sessions are aimed at parents and each will include a live Q&A.

Class numbers are restricted to 6 attendees
Interested in our online Dietetics classes?

Dietetics FAQs

Dietitian consults are well suited to telehealth. Research shows positive outcomes with telehealth/video consults. It is already used successfully for patients seeking dietetic input who have limited access to our services, such as those living in rural/remote areas, parents and caregivers who work long hours, children that are immunocompromised and families with young children who find it difficult to leave the house.

Using telehealth also provides you with more flexibility, avoiding parking and allowing you to see a dietitian from the comfort of your own home. Telehealth can also allow more insight into your child’s nutrition and feeding issues. The dietitian can observe your child at a mealtime, providing recommendations and guidance in real time.

We use Zoom for our dietetic consulta, Zoom is an encrypted video consulting program which ensures all your information is kept safe.

What you can expect from the telehealth consult is exactly the same as what you would receive in a normal consult. Our experienced Accredited Practising Dietitians have the qualifications and skills to provide you with expert nutrition and dietary advice. Your child’s individual nutritional needs will be assessed and we will guide you to manage your child’s nutrition/feeding issues using food as Medical Nutrition Therapy. The only difference is that we are unable to weigh and measure the length/height of your child, this is not essential to the consultation however if you have equipment available at home we are more than able to talk you through how to do this.

We will email you any resources that are necessary, as well as a summary of the appointment after your consult. If observation of feeding is required, we will email you prior to the telehealth consult to talk you through this.

No. While it is sometimes helpful for the Dietitian to observe your child at feeding time and/or speak directly with your child, this is not essential. Depending on your child’s age and nutrition issues it may not even be necessary. Your Dietitian will contact you prior to the telehealth consult to discuss this with you.