Telehealth Services - Western Kids Health

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The situation in our community regarding the COVID-19 Pandemic is fluid and has changed the way we deliver services to our clients, to prioritise the health and well being of everyone in the Western Kids Health Family, our children, their families and our staff.

However, babies, children and teens still need to access essential allied health services, to optimise their physical, emotional, social and mental well being.

We are using Telehealth, a secure virtual video platform, to ensure that we can deliver our premium services to our children, their families and the broader community. All groups are live streamed via Zoom and a friendly member of our team will contact you to ensure a suitable time.

Telehealth FAQs

I've only ever done face-to-face appointments. Will I still benefit from Telehealth?

Absolutely – there is evidence that Telehealth can be just as effective as a face to face consultation.

Do I need to do anything before booking a telehealth appointment?

Please kindly complete the background form relating to the appointment type you would like. These can be found for each individual service on our telehealth information page.

Completing this form will allow our therapists to determine whether a Telehealth appointment is suitable for you, and what type of appointment or package would be best and/or allocate classes dependent on time zone/location.

What technology do I need?

You will require an internet connection, and a device with a camera, such as phone/tablet or computer/laptop.

For the video consultation, we use either Zoom or Physiapp, depending on whether you are a new patient to Western Kids Health, and which type of therapist you are booking an appointment with.

Both Zoom and Physiapp are free to download on apple and android. Alternatively they can both be accessed through a web browser.

What if I don’t know how to use these apps?

Our friendly reception staff will email you detailed instructions explaining which app to use. They will also send simple step by step instructions how to download and set up the program, as well as step by step instructions how to access and login to your Telehealth consult at the scheduled time of your appointment.

How do I prepare for a Telehealth consult?

Try to find a quiet environment if possible (eg quiet room, or reduce background noise) with good lighting
Set your camera somewhere sturdy, and check the angle so that the therapist can clearly see yourself and your child, and the affected body area if relevant.
Be nearby your email address so we can email you the video link at your appointment time.
You may use Bluetooth or cordless headphones if you have some.

Does a parent/caregiver need to be available for the telehealth appointment?

For all telehealth initial assessments an adult must be present. For therapy appointments and groups, you may be required to supervise your child and provide support with setting up and engaging in the task or activity. For older children and teens, having a parent present is not essential. Our therapists like to speak to you towards the end of the telehealth appointment to provide a session overview, verbal feedback and recommendations.

How do I pay for the Telehealth consult?

Following the session, one of our reception staff will contact you to arrange payment over the phone. If you are purchasing a class pack or a package of appointments, you will need to pay in advance.

What about a follow up appointment?

Following the session, one of our reception staff will contact you to arrange payment over the phone. If you are purchasing a class pack or a package of appointments, you will need to pay in advance.

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